Clinics, law firms, contractors, restaurants, salons — businesses living on customers a few miles away. At peak hours calls go unanswered, and the shop Google shows searchers is the one next door.
Fill the two gaps first: taking orders, and being found in search
Who it fits, and what gets in the way
Nearby customers search Google for the service and find your competitors, not you
Orders arrive by phone and tie up your staff; at peak hours a missed call is a missed order
You have run ads and spent the money without being able to say which spend brought customers
Peak hours jam the phone and after-hours enquiries go unanswered; by morning the customer has booked elsewhere
Maps still show old hours and an old number, and a customer who followed them leaves a bad review
What you get
| Component | What is included | Deliverable |
|---|---|---|
| Catchable | Online booking on the site; missed calls auto-text back and leave a lead | Lead and call-back log |
| Findable | Google Maps and local information completed and aligned with the site | An alignment log |
| Precise ads | Only keywords with visible math; weekly review cuts what brings nothing | Weekly review record |
| Steady cover | An AI role takes repetitive enquiries; people take the ones that matter | Enquiry log with summaries |
The fix
Get the customer-holding parts right first. Add online booking to the website, so customers arriving while lines are busy or after hours leave the order in a form. A missed call gets an automatic text back, keeping the customer in reach. Fill in your Google Maps and local details, so nearby searches find you. Ads run only on terms whose accounts add up, and terms bringing no orders are cut weekly. Reverse the order and ads bring people nobody catches — the money leaks halfway.
Services used
Profile and review upkeep is a product of its own
Google Business Profile upkeep and review replies are split out as a monthly product: details aligned, every review answered, one local data report a month. Start with this piece; the website and ads can follow.
How it runs
Describe the situation
Your trade, where the shop is, how orders reach you today
Fill the two gaps first
Booking capture goes live; maps and local details get aligned
Connect in order
Website, profile, then ads — in that sequence, not all at once
Reconcile weekly
Bookings, calls and ad spend, accounted once a week
Clinics, law firms, contractors, restaurants, salons — businesses living on customers a few miles away. At peak hours calls go unanswered, and the shop Google shows searchers is the one next door.
Tell us where it hurts first. Scoping and a written quote come before anything starts; looking costs nothing.
Or ask Leo, the assistant at the bottom right, first — get the questions clear before you write to us.
Boundaries
Not included
- No promised call volume: what is promised is the findable-and-catchable work list
- No review farming: replies can be managed for you, wording approved by you first
What we need from you
- True business information and service area
- Your current phone setup, reviewed together before signing
How engagement and quoting work
Diagnosis first: where you rank for nearby searches and how many listing fields are wrong come back as a free brief. Then pick from the combination by weakness — no need to take all of it. Trade and city through the contact page.
Questions on this page
Ads or the website first?
The customer-holding parts first: online booking, forms, maps and local details in place, then ads. Otherwise ads bring people in, calls get missed and the page cannot hold them — money spent with nobody kept.
How soon can we see results?
Booking submissions and call records reconcile the same week. Local search rankings move month by month; we do not promise a specific ranking. What we promise: terms that bring no orders get cut weekly, and the accounts stay legible.
Can we start with just one piece?
Yes. The combination is an ordering, not a bundle: fix the weakest link first.
Can we add items mid-stream in peak season?
Yes. Review care and content updates meter monthly, so additions count from the next month without re-signing the whole engagement; check the composition table here, then name the item on the contact page.
How do we start?
Business name, trade and city through the contact page, for the free status brief.
Related
Just Starting Out
Your first time taking the business online: you have something to sell, but no website that can take an order; buyers end up trading messages in a chat thread.
E-commerce & Retail
Selling on marketplaces, where the rules change overnight and the fees keep climbing; customers buy once and disappear, none of them staying yours.
Companies & Teams
As the team grows, orders, stock and progress still travel by spreadsheet and group chat — who picked a task up, and how far it got, is anyone's guess.
Clinics, law firms, contractors, restaurants, salons — businesses living on customers a few miles away. At peak hours calls go unanswered, and the shop Google shows searchers is the one next door.
Tell us where it hurts first. Scoping and a written quote come before anything starts; looking costs nothing.
Or ask Leo, the assistant at the bottom right, first — get the questions clear before you write to us.
