Your Google Business Profile, looked after: details aligned, every review answered, nearby customers able to find you.
Most profiles were set up the year the shop opened; the phone changed, the hours changed, the profile still shows the old ones. Reviews pile up unanswered — to a customer that reads as a shop nobody runs. This service takes over the upkeep: details and photos maintained monthly, new reviews answered one by one. Reviews are invited the compliant way only: nothing bought, nobody screened.
Who it fits, and what gets in the way
Storefronts living on nearby customers: clinics, restaurants, salons, auto repair, renovation — typically a profile set up once, never touched again, reviews piling up unanswered.
The business listing exists but nobody tends it: wrong hours, an old phone number, customers following bad information
Dozens of reviews sit unanswered, the angriest one on top, greeting every new customer first
What you get
✓ Profile details aligned item by item: hours, phone, services, photos, the same story on your site and on the map
✓ Every new review answered, good or bad, with wording you approve first
✓ Review invitations only to real customers, the compliant way: nobody screened, no good-review threshold
✓ A monthly local report: search views, calls and direction requests, against last month
| Component | What is included | Deliverable |
|---|---|---|
| Listing care | Hours, phone, services and photos aligned field by field | An alignment log you can inspect |
| Review replies | New reviews answered one by one, in wording approved by you | A reply log |
| Compliant invitations | Invitations go to real customers, unfiltered | An invitation log |
| Local monthly report | Search views, calls and direction requests against last month | One report a month |
Your Google Business Profile, looked after: details aligned, every review answered, nearby customers able to find you.
Tell us where it hurts first. Scoping and a written quote come before anything starts; looking costs nothing.
Or ask Leo, the assistant at the bottom right, first — get the questions clear before you write to us.
Boundaries
Not included
- No bought reviews, no ranking purchases: that line is stated first
- Replies do not argue: issues raised are acknowledged with a path to resolution, in your approved wording
What we need from you
- Admin access to your listings
- One confirmed pass over your business information as the base copy
How engagement and quoting work
Per location: we look at your listing as it stands — free — before any talk of management. Chains and multi-location setups are scoped per location through the contact page.
Questions on this page
What do you need from me?
Manager access to your Business Profile, authorized once at setup. After that, upkeep, review replies and the monthly report are on us; wording we are unsure about goes to you first.
Who writes the review replies?
We do, and you can spot-check any of them. Good reviews get a short thank-you; bad ones answer the problem itself and offer a path to fix it — no template arguments.
Can you get me more good reviews?
Only the compliant way: invitations to real customers, nobody screened, no good-review threshold, nothing bought. Bought or gated reviews break platform rules and the US federal review rule, and getting caught puts the whole profile at risk. We do not touch that.
How is this product priced?
By the model stated on this page: free means free to use; subscription and one-off products are priced against your situation at enquiry, written down before anything is activated — nothing is charged first.
Who do I contact if something breaks?
Open a ticket at the support center. First response within 4 working hours. For urgent problems that block your work, mark "URGENT" in the title.
Can a bad review be answered well?
Yes. Acknowledge, offer a path, no arguing; the wording is drafted for your approval before anything posts.
How does this relate to the local business solution?
The solution is the combined play; this product is the listing-and-reviews piece of it, and can be signed alone.
How do we start?
Send your business name and city through the contact page; we review the listing as it stands.
The full local-services play
Profile upkeep covers the map-and-reviews piece only. To line up website bookings, ads and local search together, see the Local Services solution page, where the order and the combination are spelled out.
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Your Google Business Profile, looked after: details aligned, every review answered, nearby customers able to find you.
Tell us where it hurts first. Scoping and a written quote come before anything starts; looking costs nothing.
Or ask Leo, the assistant at the bottom right, first — get the questions clear before you write to us.
